Customer Service

We are committed to getting your items to you in a timely and efficient manner. Below you will find details about our shipping policy and how we handle the delivery of your orders.

 

Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options through USPS, including:

 

• USPS First Class Mail: Estimated delivery within 3-5 business days

• USPS Priority Mail: Estimated delivery within 1-3 business days

• USPS Priority Mail Express: Estimated overnight delivery to most locations

​

Please note that delivery delays can occasionally occur, and delivery times are not guaranteed.

 

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

 

Damaged Items

If you received your order damaged, please contact USPS to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping

We are not currently shipping internationally. Please check back for changes to availability.

If you are not completely satisfied with your purchase, you may return the item within 30 days of receiving it for a full refund or store credit, minus shipping costs. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

 

Exchanges

We understand that you might change your mind about a product. If you would like to exchange an item for a different one, please return the original item within 30 days of receiving it. You can then place a new order for the item you'd prefer. Exchanges are subject to item availability.

 

Custom Orders

Please note that custom orders are made specifically for you and cannot be returned or exchanged.

 

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of receiving your order with photos of the issue. We will provide you with a replacement or refund as soon as possible.

 

How to Return or Exchange

Contact us at info@perchplaceshop.com or click here to initiate a return or exchange. Include your order number and the reason for the return or exchange. We will provide you with instructions on how to send back your item(s). Please note that customers are responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 

Processing Time

Refunds and exchanges will be processed within 7-10 business days after we receive the returned item. Refunds will be issued to your original payment method, and you will be notified via email once your return has been processed.

 

Questions?

If you have any questions about our return and exchange policy, please don't hesitate to contact us at info@perchplaceshop.com. We're here to help!

Effective date: January 1, 2024

 

Perch Place ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and share information from or about our customers and visitors to our website.

 

1. Information We Collect

 

We collect information that identifies, relates to, describes, or is capable of being associated with you ("Personal Information"). The types of Personal Information we collect include:

 

Contact Information: This may include your name, address, email address, and phone number. We collect this information directly from you when you voluntarily provide it to us through our website, customer service interactions, or other direct communications.

 

2. How We Use Your Information

 

We use your Personal Information for the following purposes:

 

To communicate with you: We may use your contact information to respond to your inquiries, send you updates about your orders, and inform you about new products, services, or promotions.

 

To improve our services: We analyze information about how our website is used to help us improve our website and customer service.

 

For other purposes with your consent: We may use your information for any other purpose for which you provide consent (ex: Social Media feature).

 

3. How We Share Your Information

 

We do not sell or rent your Personal Information to third parties. We may share your Personal Information with service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, and customer service. These service providers are authorized to use your Personal Information only as necessary to provide these services to us.

 

4. Your Choices and Rights

 

You have certain rights regarding the Personal Information we hold about you. You may request access to, correction of, or deletion of your Personal Information. You may also object to or request the restriction of processing of your Personal Information, or request data portability. To make such requests, please contact us at info@perchplaceshop.com.

 

5. Changes to Our Privacy Policy

 

We may update this Privacy Policy from time to time. The updated policy will be indicated by an updated "Effective date" and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

 

6. Contact Us

 

If you have any questions about this Privacy Policy, please contact us at:

 

Perch Place Customer Care | info@perchplaceshop.com

1. Introduction

 

By accessing our website and using our services, you agree to be bound by the following terms and conditions (the "Terms"). If you do not agree with any part of these Terms, you must not use our website or services.

 

2. Intellectual Property Rights

 

All content published and made available on our site is the property of Perch Place and the site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files, and anything that contributes to the composition of our site.

 

3. User Contributions

 

Users may post the following information on our site:

 

• Product reviews;

• Comments on articles.

• By posting publicly on our site, you agree not to act illegally or violate these Terms.

 

4. Sale of Goods And Services

 

This document governs the sale of goods and services available on our site. The goods we offer include:

 

• Custom-made wooden home decor;

• Custom-made home accessories;

• Recycled metal bird sculptures;

• Custom wearables.

 

The services we offer include:

• Personalized product design.

​

5. Payments

 

We accept the following payment methods on our site:

 

• Credit Card;

• PayPal;

• Other Online Payment Methods.

 

6. Consumer Protection Law

 

We are in compliance with the laws regarding consumer protection in the jurisdictions where we operate.

 

7. Limitation of Liability

 

Perch Place and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities, and expenses including legal fees from your use of the site.

 

8. Indemnity

 

You indemnify Perch Place against any claims, damages, liabilities, costs, and expenses (including legal fees) that arise from your use of our site, your breach of these Terms, or your violation of any law or the rights of a third party.

 

9. Governing Law

 

These Terms are governed by the laws of the State where Perch Place is located. Disputes will be resolved in local jurisdiction courts.

 

10. Changes to These Terms

 

We reserve the right to modify these terms at any time. We will notify users of any changes by posting the new terms on our site.

 

11. Contact Information

 

For any questions or concerns regarding these terms, please contact us at info@perchplaceshop.com